Sometimes The Unexpected Happens

We hope you never experience an accident, but in case you do, we're here to assist in getting your vehicle properly repaired and safely back on the road. Before you begin the repair process, here’s some important information – regarding your insurance policy and basic repair rights – you should be aware of.

Understand Your Basic Collision Repair Rights

No matter which insurance policy you have, you are entitled to these basic rights to receive the repairs you deserve:

• Your insurer may recommend a repair facility, but you have the right to decide where to have your vehicle repaired, unless that right is limited by your insurance policy.
• You have the right to insist that your insurer and repair facility use only new Genuine vehicle Collision Parts for replacement. You can learn which parts will be installed based on the initial repair estimate, then you can compare them to the final invoice for verification.
• Once a collision center has been chosen, you can ask them for a written repair estimate before authorizing any repairs. This way you can review and discuss coverage terms, Genuine vehicle Collision Parts usage, and final costs with your insurance provider if there are any concerns.

For more information about collision parts, repair, and your customer rights, visit: crashrepairinfo.com